Refund Policy

 

No Refunds

At KaFetti Design Co., we are truly excited and honored every time a client chooses to invest in their brand through our products and branding kits. Each order is created with intention, care, and attention to detail to help you show up confidently and professionally in your business.

Because all items are custom, personalized, and made specifically for your brand, all sales are final and non-refundable.

Each kit is designed to give you a complete brand experience. In some cases, product substitutions may occur depending on availability or production needs. Substitutions may result in an upcharge if the replacement item has a higher production cost, but substitutions will never result in a lower price or refund. Choosing to remove an item from a kit will not reduce the overall kit price.

If you request different products, upgrades, or additional quantities, pricing will be adjusted based on the individual item cost and added to your total order.

For custom branded designs, a proof will always be sent for approval before production begins. Once a proof is approved and confirmed as satisfactory, refunds will not be issued due to design preference changes or change of mind.

If an error occurs on the designer’s side (incorrect print, wrong item, etc.), the item will be remade and reshipped at no cost to you. Refunds will not be issued in these cases, as replacement is the resolution.

By purchasing, you acknowledge that all items are custom-made for your business and agree to this no-refund policy.

Custom Design Processing & Shipping Policy – KaFetti Design Co. 💕

At KaFetti Design Co., all of our custom-designed items are made with ✨ love, creativity, and attention to every detail ✨ — just for you!

Processing Time

All KaFetti Design Co. products are custom made to order. Please allow 7–10 business days for production before shipping. Production time begins after:

• Payment is received in full

• Design proof (if applicable) is approved

• All order details are confirmed

Production time does not include shipping time.

💖 Adding Items / Upgrades To Orders

If you would like to add additional items, upgrade materials, or increase quantities after placing your order, please contact us as soon as possible.

Additional items and upgrades will be priced individually based on product cost and customization requirements. Adding items may extend production time depending on the request.

📩 How To Contact For Order Changes or Additions

For order updates, additional item requests, or questions, please contact:

Email: [Your Business Email]

Subject Line: Order Update Request + Order Number


Please include:

• Order Number

• Requested change or addition

• Timeline (if applicable)

 

Shipping Time

Once your order is ready, it will be shipped with care. Shipping times vary based on your location and the shipping method selected at checkout. A tracking number will be provided once shipped.

Cancellations & Refunds

Because each piece is made to order, we do not accept cancellations, refunds, or exchanges once production has started.

Damaged Items Upon Delivery

If your item arrives damaged, please send a clear photo of the damage within 24 hours of delivery. A partial refund (a percentage of your total) or a replacement item will be issued after review.

Thank you for supporting custom handmade creations. We promise — it’ll be worth the wait! 💕

Digital File Policy – KaFetti Design Co.

All digital files — including SVGs, templates, and downloadable content — are non-refundable due to the nature of instant access.

Please Note:

  • Files are for personal and product use only (creating physical items for yourself or your customers).
  • Reselling, sharing, or redistributing the digital files in any form is strictly prohibited.
  • You may not sell, modify, or claim the design as your own.

By purchasing, you agree to these terms. Thank you for respecting our work and creativity! 💕

Address: We are located in Joliet, IL